This facility's inmate phone system is provided by Telmate. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), write a letter, or visit the inmate during official visitation hours.
To call you, an inmate simply dials your phone number. When receiving a call, you should first hear an announcement from an
automated voice, such as "You are receiving a call from [inmate name], an inmate at [facility name]. Press one (1) to accept."
If the inmate has no calling funds, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented to opportunity to:
- Pay (via credit card) to continue the current call
- Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
- Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.
You may also deposit funds:
Via the Web - Make deposits via the Web, from Telmate's Web site at www.telmate.com.
Over the Phone - Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.
At a Lobby Kiosk - A Telmate kiosk is located in the lobby of the Kalamazoo County Sheriff's Office 1500 Lamont St, Kalamazoo which is open 24 hours a day, 7 days a week. An additional Telmate kiosk is located at the Visitation Center 1421 Healy St, Kalamazoo and is available Monday through Friday 8:00 a.m. to 5:00 p.m. The kiosks accept cash, debit cards and credit cards.
Friends and family can now leave inmates a voice mail message up to 3 minutes long for about $1.25 (may vary slightly). Just call 1-866-516-0115 and follow the prompts.
Block Future Calls
If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.
Kalamazoo, MI 49048
Richard C Fuller
Paul G Matyas